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Welcome to the Opinions Editorial section, featuring only the best articles and editorials, from some of the most respected authors on the net today. This editorial section features the latest in editorials, articles, and ebooks, all written by some of the best and most respected authors on the internet today.

Opinions and Views

By Violent Means

New Years Resolutions - Passing Thoughts Column

Welcome To 2001 A Cyber Space Odyssey

Featured Editorialist - Ramon Ray
Ramon Ray, of smallbiztechnology.com. a resource for small businesses to learn how to strategically use technology in their small businesses. News, articles, analysis - it's all there at smallbiztechnology.com.

For over 10 years, both offline and online, Ramon has been helping hundreds of small businesses use technology to save time, save money or be more efficient

Online Customer Service and Interaction ...it can make or break your online business

"For small businesses on Main Street, Park Avenue, 42nd Street, etc (real businesses) - it's VERY EASY to have great customer service and interaction. You really can't help it! As long as you've got a ready smile, firm hand shake and can resolve customer problems satisfactorily - you'll probably do just fine. However, online - you are dealing with nameless and faceless customers - bits and bytes. How in the world can your Web site be a bastion of customer service and interaction?"

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Our editorial section features the latest in editorials, articles, and ebooks, all written by some of the best and most respected authors on the internet today. Keep on top of the commotion in our editorial section.

Traffic Tips 101
- Step One
"We put a lot of time and effort into building traffic to our websites. Why? Because without traffic no one will see your website. It will be just a "billboard in cyberspace on an untraveled highway." Building traffic is a very scientific and systematic process. It's a step-by-step process? You can re-order some of the steps but certain steps must come before others. Today we will look at the first step you should be taking. This is the step you should take before you even begin to develop a campaign plan."

01/13/2001
Online Customer Service and Interaction
"For small businesses on Main Street, Park Avenue, 42nd Street, etc (real businesses) - it's VERY EASY to have great customer service and interaction. You really can't help it! As long as you've got a ready smile, firm hand shake and can resolve customer problems satisfactorily - you'll probably do just fine. However, online - you are dealing with nameless and faceless customers - bits and bytes. How in the world can your Web site be a bastion of customer service and interaction?"

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